In early 2016, the Concord Leadership Group surveyed more than a thousand nonprofit leaders, staff members, board members, and volunteers about the operations of their organizations. The results might surprise you.
Recently we wrote a post about a key differentiator in how Under Armour and Blockbusters treat their customers (in a Tale of Two Companies). Under Armour and other successful and innovative companies seem to view the world (and their customers in it) differently than others. By putting their customers first, successful companies are able to anticipate their needs and translate those into products and services that will continuously revolutionize how they do business. This mutually beneficial relationship will yield much fruit for both parties.
At its peak in 2004, Blockbuster consisted of nearly 60,000 employees and over 9,000 stores. Ten years later, Blockbuster lost significant revenue and filed for bankruptcy protection on September 23, 2010. In January of 2013, the company took the first steps in the process when it shut down 300 stores nationwide. Every store was shuttered shortly thereafter.
Good news! A reporter called you back about a press release that you sent out on your new product or service and now wants to interview you for their magazine article, newspaper piece, blog post, or radio show.
Executive Roundtable discussion series and a good way for you to see them in practice.